s5vip is committed to protecting the personal data of every registered member. This Privacy Policy explains what information we collect, how we use and store it, who we share it with, and what rights you have over your data as a player on our platform.
1.1 This Privacy Policy applies to all personal data collected and processed by s5vip in connection with the operation of the s5vip platform at s5vip.net, including all games, sportsbook markets, payment services, customer support interactions, and marketing communications.
1.2 This Policy applies to all registered members, prospective members who have commenced but not completed registration, and visitors to the s5vip website. References to "you" and "your" in this Policy apply to all such individuals.
1.3 The s5vip platform is primarily targeted at adult players who are residents of Indonesia. Where this Policy references local context, it does so with reference to the Indonesian market and players based in cities including Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Makassar, and Palembang.
1.4 By registering for an s5vip account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
2.1 s5vip collects only the personal data that is necessary and proportionate to the purposes described in Clause 4. The categories of personal data we process are set out in the table below.
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., KTP number for Indonesian residents), photograph or selfie submitted for KYC purposes. |
| Contact Data | Registered email address, WhatsApp number, correspondence address. |
| Account Data | Username, hashed password, account registration date, account status, language preferences. |
| Financial Data | Bank account details (account number, bank name — e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records, IDR wallet balance history. |
| Gaming & Betting Data | Wager history, game session logs, bet amounts, winnings and losses, bonus claim records, togel (Indonesia's traditional numbers lottery) ticket records. |
| Device & Technical Data | IP address, device type, operating system, browser type and version, screen resolution, mobile network operator (e.g., Telkomsel, XL Axiata, Indosat). |
| Usage Data | Pages visited, time spent on the platform, navigation paths, features accessed, search queries within the platform. |
| Communications Data | Records of live chat conversations, emails sent to and from [email protected], WhatsApp message summaries retained for quality assurance. |
| Marketing Preferences | Opt-in or opt-out status for email promotions, push notifications, and SMS communications. |
2.2 s5vip does not knowingly collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) beyond what is strictly required for identity verification during the KYC process. KYC documents containing such data are processed for the sole purpose of identity and age verification and are not used for any other purpose.
3.1 Data you provide directly. The majority of personal data we hold is provided by you voluntarily during the registration process, during KYC verification, when contacting customer support, or when updating your account settings.
3.2 Data collected automatically. When you access the s5vip Platform, certain technical and usage data is collected automatically by our servers and analytics systems. This includes your IP address, device identifiers, session duration, and the pages and game categories you visit. This data is used for platform performance analysis, fraud prevention, and responsible gaming monitoring.
3.3 Data from payment processors. When you make a deposit or request a withdrawal, our payment processing partners may share transaction confirmation data with s5vip, including the payment method used and the transaction timestamp. s5vip does not receive or store full bank account numbers beyond the last four digits necessary to identify a payment method.
3.4 Data from third-party game providers. Game studios integrated into the s5vip platform — including Pragmatic Play, Evolution Gaming, Pocket Games Soft, NetEnt, Microgaming, and Spribe — may collect limited technical session data directly. Their handling of that data is governed by their own privacy policies. s5vip receives aggregated game result and session data from providers for account management and dispute resolution purposes.
4.1 s5vip processes personal data for the following specific, documented purposes:
5.1 s5vip processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account registration, payment processing, game delivery, withdrawal processing. Processing is necessary to perform the contract between s5vip and the member. |
| Legitimate Interests | Fraud prevention, security monitoring, platform analytics, responsible gaming monitoring. s5vip's interests in maintaining a secure and responsible platform are not overridden by members' privacy interests in these contexts. |
| Legal Obligation | KYC verification, anti-money-laundering record-keeping, responding to court orders or regulatory requests. |
| Consent | Marketing emails and promotional push notifications. Consent may be withdrawn at any time without affecting any prior processing or your ability to use the Platform. |
6.1 s5vip does not sell your personal data. We share personal data only where it is necessary and proportionate, with the categories of recipients listed below:
6.2 All third-party service providers who process personal data on behalf of s5vip are required to do so under a written data processing agreement that obligates them to implement appropriate technical and organisational security measures and to process data only for the purposes specified by s5vip.
7.1 As an internationally operated platform, some of your personal data may be transferred to and stored on servers or processed by service providers located outside Indonesia. Such transfers may include transfers to jurisdictions where s5vip's primary infrastructure and game provider partners are based.
7.2 Where personal data is transferred internationally, s5vip ensures that adequate safeguards are in place, including:
8.1 The s5vip Platform uses cookies and similar tracking technologies to maintain session integrity, remember your preferences, and collect the usage data described in Clause 2. The types of cookies we use are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. Required for the Platform to function. | No — disabling these cookies will prevent use of the Platform. |
| Functional | Remembering your language preferences, game lobby filters, and display settings between sessions. | Yes — disabling these will reset preferences on each visit. |
| Analytical | Aggregated data on page visits, feature usage, and session duration — used to improve the Platform. | Yes — opt out via account settings or browser controls. |
| Marketing | Tracking whether you have opened a promotional email or clicked a promotional link, used to measure campaign effectiveness. | Yes — withdraw marketing consent at any time. |
8.2 You may control non-essential cookies through your browser settings or through the cookie preferences option available in your s5vip account settings. Please note that disabling certain cookies may affect the functionality of the Platform.
9.1 s5vip retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply:
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data that has been anonymised (such that it can no longer be attributed to an identifiable individual) may be retained indefinitely for analytical and statistical purposes.
10.1 s5vip implements the following technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:
10.2 Access to member personal data is restricted to s5vip personnel and contracted third parties who have a documented need to access it for the purposes described in this Policy. All staff with access to personal data are subject to confidentiality obligations.
10.3 In the event of a personal data breach that is likely to result in a material risk to the rights or interests of affected members, s5vip will notify affected individuals without undue delay and will take immediate steps to contain and remediate the breach.
11.1 As a registered member of s5vip, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected] with the subject line "Data Rights Request":
11.2 s5vip will acknowledge your request within 5 business days and provide a substantive response within 30 days. Complex or high-volume requests may require an extension of up to a further 30 days, in which case you will be notified.
12.1 The s5vip Platform is strictly limited to individuals aged 21 years and above. s5vip does not knowingly collect any personal data from individuals under the age of 21.
12.2 If s5vip becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately, the relevant account will be permanently closed, and any funds held in the account will be returned to the source payment method.
12.3 If you believe a minor may have registered on the s5vip Platform, please contact [email protected] immediately with details. s5vip will investigate and act promptly.
13.1 The s5vip Platform integrates third-party game content from licensed studio partners. While s5vip takes reasonable steps to ensure the security of these integrations, once you interact directly with a third-party game environment, that provider's own data practices may apply. s5vip is not responsible for the privacy practices of third-party game studios.
13.2 The s5vip Platform does not contain any outbound links to third-party websites beyond those required for payment processing purposes. s5vip is not responsible for the privacy practices of any external website that you choose to navigate to independently.
14.1 s5vip reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The "Last updated" date at the top of this page will be revised to reflect the effective date of any change.
14.2 Where a proposed amendment materially affects the way in which we process your personal data, s5vip will notify registered members via their registered email address at least 14 days before the amendment takes effect. Continued use of the Platform after the effective date of an amendment constitutes your acceptance of the revised Policy.
14.3 We recommend reviewing this Policy periodically to remain informed of how s5vip handles your personal data. Prior versions of this Policy are available upon request by contacting [email protected].
15.1 If you have any questions about this Privacy Policy or wish to exercise any of the data rights described in Clause 11, please contact the s5vip privacy team using the following details. Note that all contact information is provided as plain text only — these are not clickable links:
15.2 s5vip will acknowledge privacy-related enquiries within 5 business days and endeavour to resolve all matters within 30 days. Support is available in English and Indonesian. Primary operating hours for written enquiries follow WIB (UTC+7), covering Jakarta, Surabaya, Bandung, and all of Western Indonesia.
15.3 If you are not satisfied with s5vip's response to a privacy complaint, you may escalate the matter to the relevant supervisory authority in the jurisdiction in which s5vip is incorporated and licensed. Details of the applicable authority will be provided upon request.
Check our FAQ for answers to common questions, or log in to your s5vip account to review and manage your privacy settings and communication preferences.
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